QuickBooks Error OL-332 When Updating Account in Bank Feeds
There are many reasons why you are not able to update a bank or credit card account set up with Direct Connect in QuickBooks Desktop. Some banks, such as Chase, require you to pay an additional monthly fee in order to download transactions within the bank feed (as opposed to going directly to the bank’s web site). Other steps to fix may include getting the latest QuickBooks update, rebuilding the company file, and even deactivating and re-adding the account in the bank feed. Unfortunately, none of these steps may solve the problem.
QuickBooks Desktop still uses Internet Explorer, specifically version 11 (32-bit), as a system requirement even for its latest version 2021. However, some banks no longer support this browser for online banking. For example, Chase Bank only supports Chrome, Safari, Firefox, and Microsoft Edge.
You cannot change the default browser that QuickBooks uses. However, you can change it in Windows and it will fix this problem.
Click on Windows icon in the lower left corner.
Type Default Apps and click on this system setting.
Click on IE icon under Web browser and choose another installed browser, such as Chrome.
Unable to Download Web Connect File From AMEX
There has been an ongoing issue with being unable to download a web connect file from the website for AMEX transactions. This is probably impacting primarily QuickBooks Desktop users, but I have also seen issues with delays in getting new transactions to update in QuickBooks Online. To keep monitoring this issue you can subscribe via the following link: Intuit QuickBooks Status
This web page will also show you current slowdowns and outages with various QuickBooks products including QBs Payments and Payroll.
Import Bank Transactions Easily Into QuickBooks For Free!
For years I have been showing clients how I import .QBO or Web Connect Files downloaded from my bank as .QFX or the file format usually provided free by banking institutions for import into Quicken Financial Software, also known as Web Connect for Quicken 2011 and above. This can be tricky for most people, having to change the downloaded file's extension to .TXT, edit in Notepad by changing the FID and INTU.BID to one that I know works, and then saving the file with the .QBO extension. This can be a real pain having to do this every time you want to import bank transactions but unfortunately, Intuit charges banks for the .QBO file format and thus your bank charges you for this "privilege."
That was until I came across a very cool utility that does all of this in the blink of an eye. It's called
and it's free! The only requirements are that you use the
browser, which is the only one that I use unless it's not supported by an application such as certain Intuit websites, and that you use a .QFX file. The added bonus is that is safe and secure, as the file is not converted via any website but rather directly on your computer, so you don't even have to be connected to the Internet for the conversion!