Brett Barry 11/30/18 Brett Barry 11/30/18

RESOLVED: Bank of America Checks Downloaded into Banking Not Matching Checks Already in QuickBooks Online

KNOWN ISSUE

Since Intuit changed how QuickBooks connects to Bank of America, what I described in a previous post, there has been a problem with downloaded transactions in Banking.

With the previous connection, checks that were downloaded would suggest a match to the check already in QBs. Now, however, the checks are not being recognized and you have to use Find Match to link the downloaded one to the one in QBs. This could be a real pain if you write a lot of checks!

Current Status

As you can imagine, this is probably impacting a lot of QBs users. Unfortunately, there were not any Intuit Community posts or anything relevant showing up in a Google search when I encountered this issue with a client. After speaking with a US-based agent with my QuickBooks Diamond support, I learned right away (under 10 minutes!) that this was a known issue that has been escalated to their developers. I will be getting regular updates on the status of this issue and will update this post once I hear that it has been resolved.

Brett Barry 10/17/18 Brett Barry 10/17/18

Changes In How Some Banks Work With QuickBooks Online

Message in QuickBooks Online Banking page for bank accounts that can take advantage of the new connection type.

Your Connection Is Getting An Update

Intuit, the software company that makes QuickBooks Online, is working currently with major banks to improve the connection for accounts in the Banking section of QBO. They are using a new technology, similar to how 3rd party apps connect to QBO, in which the bank account’s data is accessed via a token, or electronic key, instead of using a username and password on the account. This should eliminate those pesky error messages about not being able to update and having to wait 24 hours (or even days) for new transactions to be downloaded into QuickBooks.

Clicking Update doesn’t always fix these errors, typically seen with credit card accounts.

Banks Included In This New Technology

This is currently being rolled out to the following banks: Bank of America, Capital One, Citi, JP Morgan Chase, and Wells Fargo. With Capital One and Wells Fargo, either you as the secondary delegated user, or the primary account holder have permission to make this connection update. However, Bank of America, Chase, and Citi require the primary account holder to take action.

Click on "update now" and you will be routed to the bank's website where you can establish the new connection. You will probably have to go through all the security procedures of the bank, including CAPTAS, security questions, or 2-factor authentication (sending a code to either your email or a text to your mobile number) like you would when logging into the bank on a new device (or browser).